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ITIL® 4 Specialist - Managing Professional Transition

at New Horizons Learning Group LA - Online

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Course Details
Price:
$3,975
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Important:
Online LIVE - Remote Learning
Description
Class Level: Advanced
Age Requirements: 18 and older
Average Class Size: 6

What you'll learn in this itil training:

The ITIL 4 Managing Professional Transition module is designed to allow ITIL Experts or ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam. The associated certification exam voucher is included with this course.

Target Audience

  • Existing ITIL Expert qualification holders, and those who have 17 Credits with the ITIL credit scheme, wishing to develop their knowledge and application.

Prerequisite

  • ITIL® 4 Foundation
  • To be eligible to take this course and exam candidates should hold:
    • ITIL Expert (v3) certificate or
    • A minimum of 17 credits from the Foundation & Intermediate/Practitioner modules or
    • ITIL4 Foundation and 15 credits from the ITIL V3 credit scheme
Objective

The purpose of the ITIL 4 Managing Professional Transition Qualification is:

  • To allow candidates of the previous iteration of ITIL the opportunity of a straightforward transition to ITIL 4 in order to achieve the designation of ITIL 4 Managing Professional.
  • To provide candidates with an understanding of the new ITIL 4 Foundation concepts and definitions, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied.
  • Course Outline:

    1 - ITIL 4 FOUNDATION

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • 2 - ITIL 4 SPECIALIST CREATE, DELIVER AND SUPPORT

  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams
  • Know how to create, deliver and support services
  • 3 - ITIL 4 SPECIALIST HIGH VELOCITY IT

  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL ‘operating model’
  • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
  • 4 - ITIL 4 SPECIALIST DRIVE STAKEHOLDER VALUE

  • Understand how customer journeys are designed
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realize and validate service value
  • 5 - ITIL 4 STRATEGIST DIRECT PLAN AND IMPROVE

  • Understand the scope and activities relevant to Direct and plan
  • Understand the role of GRC and how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.

  • Remote Learning

    This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

    Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

    Still have questions? Ask the community.

    Refund Policy
    For open enrollment classes, ten (10) business days' written notice is required to reschedule a class with no additional fees.

    In case of a no-show or a cancellation with less than ten (10) business days before class date: 100% of the class price will be due according to the date of original invoice or date of Term Net 30.

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    School: New Horizons Learning Group LA

    New Horizons Learning Group LA

    New Horizons Learning Group has been serving businesses and individuals in the Arizona, California and Nevada communities for over 35 years. With ten convenient locations we offer a wide range of technical, application and business skills courses. As the world of computer technology continues to evolve...

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