Course Details
Price:
$1,695 15 seats left
Start Date:

Mon, Jul 13, 6:00am - Jul 14, 2:00pm Pacific Time (2 sessions)

Next start dates (2)

Important:
Online LIVE - Remote Learning
Purchase Options
Description
Class Level: Beginner
Age Requirements: 18 and older
Average Class Size: 15

What you'll learn in this itil training:

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4.

New Horizons is committed to your success beyond the classroom. Your enrollment in this class includes an ITIL 4 certification exam voucher and the official AXELOS ITIL Foundation Guidance e-book. The e-book reinforces what you learned in class and can serve as a reference guide for you and your organization as you begin your ITIL 4 adoption. The ITIL 4 Foundation certification is required before you can get any of the Managing Professional or Strategic Leader certifications.

Audience

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.


Course Objectives 

By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporate the core of ITIL® version 4.

Course Outline:

1 - ITIL 4 OVERVIEW

  • Structured Benefits
  • The Service Value System
  • Four Dimensions of Service Management
  • 2 - KEY CONCEPTS OF ITIL

  • What is Service Management?
  • Service Relationships
  • Creating Value
  • 3 - THE FOUR DIMENSIONS OF SERVICE MANAGEMENT

  • A Holistic Approach to Value Delivery
  • Organizations and People
  • Informational Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors
  • 4 - THE ITIL SERVICE VALUE SYSTEM (SVS)

  • Guiding Principles
  • Governance
  • Service Value Chain
  • Practices
  • Continual Improvement
  • 5 - THE ITIL GUIDING PRINCIPLES

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
  • Principle Interaction
  • 6 - GOVERNANCE

  • Governing Bodies
  • Governance Activities
  • The Role of Governance in the SVS
  • 7 - THE SERVICE VALUE CHAIN

  • Plan
  • Improve
  • Engage
  • Design and Transition
  • Obtain and Build
  • Deliver and Support
  • 8 - CONTINUAL IMPROVEMENT

  • The Model, the Value Chain, and Practice
  • Continual Improvement Model
  • Continual Improvement and the Guiding Principles
  • Theory of Constraints
  • 9 - KEY ITIL PRACTICES

  • Introduction to ITIL Practices
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management
  • 10 - OTHER ITIL PRACTICES

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.

  • Remote Learning

    This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

    Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

    Still have questions? Ask the community.

    Refund Policy
    For open enrollment classes, ten (10) business days' written notice is required to reschedule a class with no additional fees.

    In case of a no-show or a cancellation with less than ten (10) business days before class date: 100% of the class price will be due according to the date of original invoice or date of Term Net 30.

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    Start Dates (3)
    Start Date Time Teacher # Sessions Price
    6:00am - 2:00pm Pacific Time New Horizons Online Instructor 2 $1,695
    This course consists of multiple sessions, view schedule for sessions.
    Tue, Jul 14 6:00am - 2:00pm Pacific Time New Horizons Online Instructor
    6:00am - 2:00pm Pacific Time New Horizons Online Instructor 2 $1,695
    This course consists of multiple sessions, view schedule for sessions.
    Tue, Jul 21 6:00am - 2:00pm Pacific Time New Horizons Online Instructor
    6:00am - 2:00pm Pacific Time New Horizons Online Instructor 2 $1,695
    This course consists of multiple sessions, view schedule for sessions.
    Tue, Jul 28 6:00am - 2:00pm Pacific Time New Horizons Online Instructor

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