ITIL® Capability - Service Offerings and Agreements

at Mountainview ITSM - Financial District

Course Details
Price:
$2,199 10 seats left
Start Date:

Mon, Jul 13, 8:30am - Jul 17, 5:00pm Eastern Time (5 sessions)

Next start dates (7)

Location:
Financial District, Manhattan
144 Washington St
Btwn Liberty & Albany Streets
New York, New York 10006
(Map)
Important:
Classes are only held if at least 5 students show up.
Purchase Options
Description
Class Level: Intermediate
Age Requirements: 18 and older
Average Class Size: 10

What you'll learn in this itil training:

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. 

Course Syllabus:
  • Learning Unit SOA01: Introduction to service offerings and agreements (SOA) 
  • Learning Unit SOA02: Service portfolio management 
  • Learning Unit SOA03: Service catalogue management 
  • Learning Unit SOA04: Service level management 
  • Learning Unit SOA05: Demand management
  • Learning Unit SOA06: Supplier management 
  • Learning Unit SOA07: Financial Management for IT services 
  • Learning Unit SOA08: Business relationship management 
  • Learning Unit SOA09: SOA roles and responsibilities
  • Learning Unit SOA10: Technology and implementation considerations
Prerequisite Entry Criteria:
Candidates wishing to be trained and examined for this qualification must already hold the ITILFoundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission 

Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required: 
  • Earlier ITIL (V2) Foundation plus Foundation Bridge 
  • ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
It is recommended that candidates: 
  • Can demonstrate familiarity with IT terminology and understand that the context of service offerings and agreements management within their own business environment is strongly recommended 
  • Have experience of working in the service management capacity within a service provider environment, with responsibility for at least one of the following management processes and activities: 
  1. Service portfolio management 
  2. Service catalogue management 
  3. Service level management 
  4. Demand management 
  5. Supplier management 
  6. Financial management for IT services 
  7. Business relationship management 
Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications and, in particular, the ITIL Service Strategy and ITIL Service Design publications.

Still have questions? Ask the community.

Refund Policy
  • If purchased less than a year ago: A 100% refund on the exam portion less an administration fee.
  • If purchased more than a year ago: Not refundable but a credit of the value of the service can be used towards other Mountainview Training or Services. 
  • Courses are transferable if CourseHorse is notified otherwise an administration fee will be applied.

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All classes at this location

Start Dates (8)
Start Date Time Teacher # Sessions Price
8:30am - 5:00pm Eastern Time TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Jul 14 8:30am - 5:00pm Eastern Time TBD
Wed, Jul 15 8:30am - 5:00pm Eastern Time TBD
Thu, Jul 16 8:30am - 5:00pm Eastern Time TBD
Fri, Jul 17 8:30am - 5:00pm Eastern Time TBD
8:30am - 5:00pm Eastern Time TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Jul 21 8:30am - 5:00pm Eastern Time TBD
Wed, Jul 22 8:30am - 5:00pm Eastern Time TBD
Thu, Jul 23 8:30am - 5:00pm Eastern Time TBD
Fri, Jul 24 8:30am - 5:00pm Eastern Time TBD
8:30am - 5:00pm Eastern Time TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Jul 28 8:30am - 5:00pm Eastern Time TBD
Wed, Jul 29 8:30am - 5:00pm Eastern Time TBD
Thu, Jul 30 8:30am - 5:00pm Eastern Time TBD
Fri, Jul 31 8:30am - 5:00pm Eastern Time TBD
8:30am - 5:00pm Eastern Time TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Aug 04 8:30am - 5:00pm Eastern Time TBD
Wed, Aug 05 8:30am - 5:00pm Eastern Time TBD
Thu, Aug 06 8:30am - 5:00pm Eastern Time TBD
Fri, Aug 07 8:30am - 5:00pm Eastern Time TBD
8:30am - 5:00pm Eastern Time TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Aug 11 8:30am - 5:00pm Eastern Time TBD
Wed, Aug 12 8:30am - 5:00pm Eastern Time TBD
Thu, Aug 13 8:30am - 5:00pm Eastern Time TBD
Fri, Aug 14 8:30am - 5:00pm Eastern Time TBD
Start Date Time Teacher # Sessions Price
8:30am - 5:00pm Eastern Time TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Aug 18 8:30am - 5:00pm Eastern Time TBD
Wed, Aug 19 8:30am - 5:00pm Eastern Time TBD
Thu, Aug 20 8:30am - 5:00pm Eastern Time TBD
Fri, Aug 21 8:30am - 5:00pm Eastern Time TBD
8:30am - 5:00pm Eastern Time TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Aug 25 8:30am - 5:00pm Eastern Time TBD
Wed, Aug 26 8:30am - 5:00pm Eastern Time TBD
Thu, Aug 27 8:30am - 5:00pm Eastern Time TBD
Fri, Aug 28 8:30am - 5:00pm Eastern Time TBD
8:30am - 5:00pm Eastern Time TBD 5 $2,199
This course consists of multiple sessions, view schedule for sessions.
Tue, Sep 01 8:30am - 5:00pm Eastern Time TBD
Wed, Sep 02 8:30am - 5:00pm Eastern Time TBD
Thu, Sep 03 8:30am - 5:00pm Eastern Time TBD
Fri, Sep 04 8:30am - 5:00pm Eastern Time TBD

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School: Mountainview ITSM

Mountainview ITSM

Mountainview ITSM specializes in Information Technology Service Management. We have been delivering services since 1992. We are a World-wide Accredited Training Organization and Accredited Courseware Provider for:

  • ITIL
  • ISO 20000 
  • ISO 27000
  • PRINCE2
  • MoR
  • and more
Mountainview’s success is directly attributable...

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