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Apple Service Fundamentals

  • Beginner
  • 18 and older
  • $2,100
  • Live, interactive online classroom
  • 22 hours & 30 minutes over 3 sessions

Start Dates (0)

  • $2,100
  • Live, interactive online classroom
  • 22 hours & 30 minutes over 3 sessions
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Class Description

Description

What you'll learn in this apple training:

Apple Service Fundamentals is a 3-day course that teaches students the skills they need to handle face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals Exam, fulfills the prerequisite for Apple Certified Mac Technician (ACMT) and Apple Certified iOS Technician (ACiT) certification. Interactive discussions and hands-on exercises guide students through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Students’ knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing. Exclusive access to Apple online documentation.

Audience
This course is intended for anyone wishing to become certified to repair iOS or macOS devices and is the pre-requisite for those programs.

Objectives
Upon completion of the Apple Service Fundamentals course, students will be able to:
  • Identify and validate customer engagement skills such as empathy, setting expectations, positioning a refusal of service, and conflict resolution
  • Position a repair, upgrade, or attachment so it's clear that the recommendation helps to solve the customer's issue Identify and validate strategies for setting realistic resolution expectations
  • Identify and practice ESD precautions
  • Identify the customer statements that generate a Safety First case
  • Demonstrate the proper and safe handling of batteries and portable computer case assemblies with a built-in battery, and respond to events that involve these batteries
  • Explain why documentation is important to the service workflow. Understand the components of clear, concise, and complete case notes and the negative impact of poor case notes.
  • Find and use any Apple product's serial number to determine its level of coverage
  • Describe the importance of accurate troubleshooting to the business and the customer
  • Demonstrate basic troubleshooting and deductive reasoning skills, including the use of smart questioning techniques and first-level evaluation and isolation skills
  • List the tools and resources that are available to help troubleshoot
Topics Covered
  • Customer Experience Skills and Managing Customer Expectations
  • Documenting Customer Interactions
  • ESD Precautions
  • Safety First
  • Embedded Battery Safety
  • Introduction to Service Guide
  • Apple ID
  • iOS and macOS Fundamentals
  • Continuity
  • Mail Basics
  • Networking and iCloud Fundamentals
  • Basic Troubleshooting
  • Apple TV and tvOS
  • HomeKit
  • Apple Watch and watchOS
  • Apple Pay
  • Determining Warranty Coverage
Note:
Online Training is not available in New York.

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

Cancellation Policy:

  • If notice is given 16 or more business days before the start of a class, the student may receive a full refund less a $100 administrative fee.
  • If notice is given less than 16 business days no rescheduling or refunds are permitted.
  • Clients who commence a master class may not cancel and are responsible for the entire Master Class fee.
  • Any exam cancellations will be accessed a $50 administrative fee.

All cancellations and registration changes must be received in writing. Please e-mail to [email protected]. Attendee substitutions may be made for any student without penalty or additional cost at any time until the class begins.


Rescheduling Policy:

  • If notice is given 16 or more business days before the start of the class a student may reschedule.
  • A student can reschedule a class up to two (2) times. Additional reschedules will not be allowed.


No Shows:

If a student does not attend a scheduled session, there will be no refund or rescheduling permitted. Payment is forfeited. The school reserves the right to cancel classes with insufficient enrollment or in other circumstances. We will endeavor to give as much advance notice as possible of any change to the schedule. We shall not be responsible for any incidental or consequential loss arising whatsoever.


In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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Future Media Concepts

About Us

In 1994, Jeff Rothberg and Ben Kozuch launched Future Media Concepts as the world's first Avid Authorized Training Center. Over the years, FMC expanded its curriculum to become the nation's premier digital media training center representing the leading software manufacturers, including Adobe,...

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Future Media Concepts

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