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ITIL 4 Foundation Training & Certification

  • Beginner
  • 16 and older
  • $1,049
  • 1666 Connecticut Ave NW, Washington, DC
  • 16 hours over 2 sessions

Start Dates (0)

  • $1,049
  • Cove - Dupont @ 1666 Connecticut Ave NW, Washington, DC 20009
  • 16 hours over 2 sessions
  • Early Bird Price until Oct. Dec 16, $1249 thereafter
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Class Description

Description

What you'll learn in this itil training:

An immersive exam-prep course that prepares you for the ITIL 4 Foundation exam. This course covers the most recent update (ITIL 4 - February 2019) to the certification exam and is available in multiple learning formats - Online self-learning, Live-online, and Traditional classroom training. Make your learning experience convenient without compromising on the learning outcomes.

This training program is geared towards a 360° coverage of the ITIL 4 Foundation certification exam. The courseware utilizes a mix of practice tests and video presentations (in addition to instructor-led lectures for classroom formats) for an impactful learning experience.

ITIL 4 Foundation level provides you with the introduction to ITIL 4 and gives a new perspective to look at the IT Service Management through a Service Value System. ITIL 4 has been developed for organizations and individuals for managing information technology in a modern service economy. This update has integrated Agile, DevOps and Lean concepts with ITIL best practices.

The ITIL 4 Foundation course is mandatory to be eligible for all other levels.
  • Skills
    Understand the 7 Guiding principles of ITIL, Service Value Chain, and the 4 dimensions of Service management.
  • Alignment
    Our ITIL 4 Foundation course curriculum is aligned to the latest update of AXELOS.
  • Outcome
    Be fully prepared to clear the ITIL 4 Foundation certification exam.
What’s included in the ITIL 4 certification training course?
The online self-learning version of the course comes with

  • Video presentations covering all topics that prepare you for the ITIL 4 certification exam.
  • Practice questions and interactive games to quickly review your knowledge.
  • 2 simulated full-length practice tests on the lines of the real certification exam.
  • Earn 25 PMI PDUs, applicable if you hold a PMI credential
  • 1 live, online instructor-led session where the instructor explains how to solve every question in a full practice test.
The curriculum for this ITIL 4 Foundation training course is 100% aligned to the latest AXELOS update to clear your ITIL 4 Foundation certification exam. The following is a list of broad topics covered

ITIL Introduction
  • IT service management
  • About ITIL 4
  • The structure and benefits of ITIL 4
Key concepts of service management
  • Value Co-creation & Organization
  • Service Relationships and value
The four dimensions of service management
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors
The ITIL service value system (SVS)
  • SVS Overview
  • Opportunity, demand and value
  • The ITIL guiding principles
  • Governance
  • Service value chain (SVC)
  • Continual improvement
ITIL management practices
  • General management practices
  • Service Management practices
  • Technical management practices

Refund Policy

  • If a delegate cancels a session, no refund will be made.
  • If a delegate wishes to reschedule his/her session, a rescheduling fee of $250 will be charged.
  • No refunds will be made on examination services’ registration fees.

The school reserves the right to reschedule/cancel an event, or change the location of an event. In case the school cancels an event, refund less a 5% non-refundable registration fee will be paid to the delegate. Alternatively, the delegate can also choose a different session at no additional cost.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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GreyCampus

GreyCampus transforms careers through skills and certification training. We are a leading provider of training for working professionals in the areas of Project Management, Big Data, Data Science, Service Management and Quality Management. We offer live-online (instructor-led online), classroom (instructor-led...

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