A Manager's Guide to Effective Work Relationships (OnDemand)

By purchasing this course, you will also receive a free yearly membership with the American Management Association, which will give you access to their entire on-demand library. The library consists of over 100 high-quality professional lessons, including analytical skills, AI, management and leadership, presentation skills, and much more.

Effective team management depends on building strong working relationships within your organization. Master the essential skills of task delegation, conducting meaningful performance reviews, providing constructive coaching through feedback, and successfully navigating change within your team structure.

501 Minutes | 14 Lessons | 0.8 CEUs | 8 PMUs

This On-Demand Course contains the following lessons:

• Being an Ally in a Diverse Working World
  • Develop knowledge about the value of allyship in organizational settings and learn practical strategies for becoming an effective ally.
• Tips for Managing the Progressive Discipline Process
  • Understand the distinction between performance management and progressive discipline, and apply a structured process to address employee performance challenges effectively.
• Identifying and Managing Your Stakeholders
  • Learn methods to identify internal and external stakeholders and develop practical tools to keep stakeholders aligned on project goals and expectations.
• Building and Maintaining Trust
  • Learn what makes trust essential in the workplace, how your perspective influences your interactions with others, and how to avoid actions that undermine trust.
• Successfully Working in Hybrid Teams
  • Develop strategies to address employee engagement challenges and overcome communication difficulties in hybrid work environments.
• Coaching for Performance
  • Identify best practices in coaching and learn to apply the AMA G.U.I.D.E. framework to structure and manage productive coaching conversations.
• Resolving Conflict in the Workplace
  • Build a toolkit of techniques to manage workplace conflict proactively and with greater effectiveness.
• Delegation for Growth and Development
  • Learn how to assess what work can be delegated and to which team member, ensuring proper support and success in delegated responsibilities.
• The Manager's Role During Change
  • Develop knowledge and skills to define change management, recognize when it's needed, and understand your role as a change leader in your organization.
• Managing Resistance to Change
  • Learn specific communication strategies to drive organizational change and help employees overcome doubts about new initiatives.
• Leveraging Feedback to Strengthen Employee Commitment
  • Learn to provide feedback in ways that deepen employee commitment, improve overall performance, and resolve challenges with difficult team members.
• Squashing Workplace Negativity
  • Gain practical insights and techniques to help guide individuals and teams out of negative cycles, building positive workplace cultures based on accountability.
• Doing More with Less: How to Motivate and Reward Your Overworked Staff
  • Explore key factors for increasing employee commitment, engagement, and career satisfaction without increasing compensation packages.
• Difficult Performance Reviews: Turn Painful Conversations into Positive Results
  • Gain practical guidance for conducting performance conversations that promote balanced dialogue, remain focused on performance outcomes, and minimize defensive reactions.