Improving Customer Service

at Improving Communications - Midtown

(45)
Course Details
Price:
$693.55 5 seats left
Start Date:

Wed, Jun 03, 9:15am - 5:00pm

Next start dates (2)

Location:
Midtown, Manhattan
800 Third Avenue Ste 2800
Btwn 49th & 50th Streets
New York, New York 10022
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Description
Class Level: All levels
Age Requirements: 16 and older
Average Class Size: 20

What you'll learn in this customer service training:

Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations.

This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of Improving Customer Service is to increase repeat business because of customer satisfaction and referral. 

Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.

You will be able to:
  • Focus on others to project a UB4I, customer-centered attitude; 
  • Empower people with respect (acknowledging) and control (offering choices); 
  • Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions; 
  • Listen more intently to develop the best rapport; 
  • Communicate clearly with conviction, projecting greater credibility; 
  • Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and 
  • Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.

Still have questions? Ask the community.

Refund Policy
Cancellation/Refund Policies:

a)   No refunds will be issued.

b)   If you reschedule 28 or more days prior to the start of the class, there will be no rescheduling charge.

c)   If you reschedule 7-27 days prior to the start of the class, there will be a 25%-of-class-price rescheduling charge.

d)   If you reschedule 1-6 days prior to the start of the class, there will be a 50%-of-class-price rescheduling charge.

e)    If you reschedule 24 hours or fewer prior to the start of the class, you will pay a rescheduling fee equal to 100% of the cost of the program. 

f)     If you do not attend a public class in which you enrolled and for which you paid, and you have not contacted Improving Communications in writing to provide notification and to reschedule, all fees will be forfeited.

g)   If you notify Improving Communications of the need to reschedule attendance in a public class in accordance with the terms herein, unused, paid enrollment credit(s) for a that class may be used for up to one year past the date of the originally-scheduled class.

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Start Dates (3)
Start Date Time Teacher # Sessions Price
9:15am - 5:00pm TBD 1 $693.55
9:15am - 5:00pm TBD 1 $693.55
9:15am - 5:00pm TBD 1 $693.55

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Reviews of Classes at Improving Communications (39)

(39 Reviews)
Improving Customer Service
Reviewed by Jason C. on 11/5/2019
Very insightful, great exercises. I would advise doing this over the course of two days though, as one very long class with is exhausting. Other than that, it was a very positive experience.
Improving Customer Service
Reviewed by Peter M. on 11/1/2019
Good on target and topic course. Efficient
Improving Customer Service
Reviewed by Shane M. on 6/25/2019
This was a very well lead class. The instructor was very nice and easy to follow. He was also thoughtful, open and honest. I was very thankful also that he announced all the breaks, lunch and other housekeepings before the session so that we did not have to worry about that and could focus on the content. I would recommend him for sure to anyone looking to address their customer service needs. The content of the class was well thought out - the handouts were very relatable and used real-world examples to both illustrate and relate seemingly dense concepts in an easy to follow format!
Improving Customer Service
Reviewed by Janet L. on 9/13/2017
The class was super-informative. I enjoyed learning from Rich. I wonder if you have a class on managing a customer service team. That would be helpful.
Improving Customer Service
Reviewed by Alex R. on 6/19/2019
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